Reference

Terms and Conditions for Your piring toto Account

These terms set out the rules that apply when you open an account, make deposits via DANA, OVO, or GoPay, and access any part of the piring toto platform — available where local law permits.

DANA, OVO, GoPay coveredAccount access rulesIndonesia-eligible regionsWallet transaction termsSupport contact included
piring toto Terms and Conditions for Your piring toto Account
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How We Protect Your Account and Data

Account Security

Your account is protected by a unique login credential and OTP verification on every new device. We do not store your DANA, OVO, or GoPay PIN — that stays on your wallet app.

Data Handling

We collect the information needed to verify your account and process your wallet transactions. We do not sell your personal data to third parties outside the scope of these terms.

Transaction Records

Every deposit and cashout through DANA, OVO, or GoPay is logged against your account with a reference number. You can review your full transaction history from the account wallet section.

Requesting Changes

If you need to update registered contact details or request a review of data we hold, contact support via live chat or email. We will confirm and process verified requests within a reasonable window.

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Reach Us About These Terms

Live Chat The fastest way to raise a terms or account query. Our Indonesia support team is available around the clock — open the chat widget from any page in your account.
Email Support Send a detailed message to our support address if your question requires document attachments, such as a transaction reference from your DANA, OVO, or GoPay app.
Account Help Centre Browse the self-serve section inside your account for answers on wallet verification, balance disputes, and how specific clauses in these terms apply to your situation.

Common Questions About These Terms

These are the questions we hear most often about how these terms affect your account day to day — from wallet transactions to access rights and how to raise a dispute.

The core terms stay the same regardless of which e-wallet you use. Each payment method follows its own clearing process, but your account rights and obligations under these terms remain consistent across DANA, OVO, and GoPay.

Access depends on local law in your region. If you connect from an ineligible area, your account may be restricted until you return to a permitted location. These terms apply only where local law allows the service.

Yes. Collect the reference number from your GoPay app, then contact support via live chat or email. We will cross-check our transaction logs against your wallet record and respond with a resolution.

We notify you through your registered account contact before updates take effect. It is worth checking the date shown at the top of this page each time you log in after a notification.

Under these terms, activity on your account is treated as yours. If you believe unauthorised access occurred, report it to support immediately so we can investigate and flag the account for review.

Send a request through live chat or email with your account details and the specific data you want reviewed. We verify your identity first, then confirm and action eligible requests within a reasonable timeframe.